Refund policy
Effective Date: 2.21.2025
Business Name: MellowLiving
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases.
If you’re not satisfied with your order, you may request a return or refund within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
- Item must be in original condition
- Item must be in original packaging
- Proof of purchase (order number or receipt) is required
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos or videos.
We will:
- Send a replacement at no cost, or
- Issue a full refund
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if used, including:
- Pillows and personal-use products once opened or used
Return Process
To initiate a return:
- Email us at 0318josef@gmail.com with your order number
- Our team will provide return instructions
- Ship the item back to the provided return address
Return Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
Refunds
Once we receive and inspect your return:
- Refunds will be issued to your original payment method within 5–10 business days
- Processing times may vary depending on your bank or payment provider (e.g., Stripe)
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Then contact us at Getmellowliving@gmail.com
Order Cancellations
Orders may be canceled within 5 hours of purchase.
After this window, orders may already be processed or shipped.